[ Frequently Asked Questions ]
Reliable Answers to Our Most
Common Questions
We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Your First Order!
What are the daily pickup hours?
The pickup/delivery window is 9AM-12PM, orders placed after 12PM will be filled the following day.
Can I provide my own detergent?
Yes, you may provide your own detergent or fabric softener.
I don't have a scale to weigh my clothes, what do I do?
Don't worry if you're unsure about the weight of your clothes and don't have a scale. Our driver will weigh the laundry during pickup, and you will receive an email and app notification with the updated weight and total cost. You'll have the opportunity to review and approve the new total before proceeding.
What is the cost per pound for wash & dry service? Is there a minimum weight?
The price per pound for wash and fold services, as well as the minimum amount of clothes required, may vary depending on the specific laundromat or laundry service provider you choose through ILAUNDRYAPP. Each provider sets their own pricing structure and minimum requirements. We recommend checking the pricing details provided by the selected laundromat within the app to determine the specific cost per pound and any applicable minimum thresholds for your laundry order.
Does ILAUNDRYAPP offer a subscription service?
No, there is no subscription requirement for using our service. You have the flexibility to schedule a pickup laundry service whenever and wherever you need it, without the need for a subscription. Simply schedule a pickup through our website or mobile app whenever you require our services.
Do I have to be home for pickup or delivery?
No, you don't need to be home for the pickup or delivery. Our driver will follow the instructions you provided when placing the order. You can specify a safe and accessible location for the pickup and inform us of any delivery instructions, such as leaving the laundry at your doorstep or with a concierge. We strive to make the process convenient for you even if you're not available in person.
How can I pay for the services?
You have the option to make your payment using various methods, including credit cards, debit cards, and popular digital wallets such as Apple Pay and Google Pay.
What if my clothes are damaged?
We recommend reaching out to the selected laundromat directly for resolution.
How should I prepare for my pickup?
To prepare for your ILAUNDRYAPP pickup, follow these simple steps. Schedule your pick up by choosing a convenient date and time through our website or mobile app, and remember to include any desired addons during the order placement. Check and empty all pockets to prevent any damage or loss. Lastly, if necessary, provide clear instructions or access codes to ensure easy accessibility for our pickup team.
Can I add extra items at pickup?
Unfortunately, we are unable to accommodate requests to add extra items during pickup. We encourage including all desired garments in your initial order to ensure efficient processing.
Can I order by phone or email?
Currently, we only accept orders through our website or mobile app. This allows for a streamlined and efficient ordering process. We appreciate your understanding.
Does my laundry have to be in a bag?
Yes, please have your laundry in a bag for secure transportation to and from the laundromat.
Are there any fabrics you don't clean?
For the best guidance on fabric cleaning options, we recommend relying on the choices offered by the specific laundry service provider you select through ILAUNDRYAPP. If a particular fabric option is not available within the app, we suggest reaching out directly to the chosen laundry service provider to confirm their offerings or consider exploring alternative service providers.
Where are my clothes cleaned?
The location where your clothes are cleaned depends on the laundry service provider you select. You can choose the specific laundromat when placing your order through ILAUNDRYAPP.
Is the detergent included?
Yes, detergent is included in our laundry service. Some laundromats may offer upgrade options for specialized detergents at an additional cost.
Do I need to include the weight of my laundry bag?
The weight of your laundry bag should not be included in the order weight.
Should I separate my dry cleaning and laundry?
Yes, we ask that you separate your Dry Cleaning from your other laundry prior to your driver’s arrival.
Are there items that I shouldn’t include in my laundry bag?
Yes, non-clothing items should not be included in your bag. Some examples are:
Pillows
Curtains
Sofa covers.
Area rugs
Sleeping bags
Stuffed Animals
Other items that require a special cleaning process that standard laundromats are not equipped to provide.